Payments:

All the payments are in EUR including all relevant taxes. Delivery cost will be added to the total amount. 

We only accept payment in Euro (Eur). Customers outside of Europe will also be billed in Eur.

We must receive the entire payment for the products you have ordered before your order can be processed.

You will receive an order confirmation email to your account email address once payment has been received.

All cardholders are subject to validation checks and authorisation by the card issuer. Your bank or credit card issuer may require further verification or authorisation for the transaction. You must ensure that the credit/debit card used is yours, or you have the full permission of the person whose card it is.

We are not liable for any delay or non-delivery of your order due to payment delays.

Price:

We have the right to change the price of the items without advanced notice. However, this will not affect the price you have purchased the piece for at the time.

Cancellation:

If you change your mind about your item, you can cancel your order within 24hrs unless the item has already shipped (as a priority order for example) in which case it will be subject to our returns policy. Please inform us about your cancellation via email at studiomonikajaun@gmail.com

Shipping/Delivery:

The shipping cost is NOT included in the price of the item. It will be added to the total amount at the checkout.

We normally use DHL or Hermes for EU and DHL for WORLDWIDE SHIPPING. Once your item is ready and shipped, we will send you a confirmation email with a tracking number.

If your item is to be delivered outside of Europe it may be subject to local customs duties and import taxes which we cannot take responsibility for and have to be paid by the customer.

Returns/refunds:

All products can be exchanged within 14 days after delivery. If there is something wrong with your piece please email us immediately to let us know at studiomonikajaun@gmail.com and arrange to return the item/s within 14 days of delivery - unused, complete with tags and in original packaging. When we receive it, your piece will be inspected and once approved we will offer you an exchange or refund. We cannot accept responsibility for lost items and won’t be able to offer reimbursement without the proof of delivery receipt. We recommend you to use recorded, tracked and insured delivery.

If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Please get in touch with us for further information about the return address.